The customer is at the heart of everything

CMC Poultry Tech has set the goal of supplying products capable of optimising the efficiency and quality of processes, maximising productivity and yield throughout the entire life cycle.

Guaranteeing these high process standards involves the development of a strongly customer-oriented business model, which can count on a wide range of services aimed at offering diversified solutions based on customer needs, including: Formation & Training, Service Contract, Assistance, Supply of Spare Parts and Revamping.

In order to support every single Customer in their activity, CMC Poultry Tech offers access to a dedicated service team, made up of technicians able to coordinate and manage the entire range of services offered, supporting the Customer during the entire processing cycle.

Formation and Training

As a result of the great knowledge of application specifications and customer needs in all the reference markets worldwide, CMC technicians can train the operational and technical staff of the sector, offering training courses both at the CMC Industries training centre and at the customer’s site.

Service Contract

This Service, which is usually carried out directly at the Customer’s site, is designed to: improve performance and reliability of the machine; prolong the service life; reduce any losses due to wrong settings or malfunctions, minimise management costs through correct and periodic maintenance, improve the skills of the Customer’s technical and operating staff.

Assistance

Customers can always rely on our prompt and trained assistance, both in Italy and overseas via a network available worldwide. Adapting itself to the specific needs of every market, CMC can offer diversified technical support and customer care solutions. Based on the Customer’s needs, these activities are managed directly by the CMC Team, which offers a widespread network of dealers and authorised service centres.

Spare Parts

To minimise customer machine downtimes, CMC Poultry Tech is equipped with warehouses supplied with every spare part necessary. In addition to the main Italian site and the American branch, the spare parts can be supplied by a network of dealers and service centres and shipped on the next working day after placing the order.

Revamping

CMC Poultry Tech machinery is developed to guarantee long-lasting performance. However, as a result of advanced technology, the machinery is continuously improved/updated. CMC Poultry Tech thereby offers the possibility of modernising machines in order to improve performance and efficiency.

The customer is at the heart of everything

A full range of services to accompany every single customer in their business, fulfilling all needs.

Formation and Training

Service Contract

Assistance

Spare Parts

Revamping

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CMC INDUSTRIES (Ciemmecalabria Srl)