Service & assistance
Training and qualification
CMC Industries training are customized on Customers’ needs and vary in a wide range of contents and formats from basic to advanced trainings and depending from factors like the skill of attendants or the topics to be discussed (i.e. use of a machine, maintenance of a system, and so on). Common characteristic of all trainings is the aim to offer to Customers’ personnel the opportunity for fully conducting their products / systems while minimizing costs and any residual risk.
Benefit of training performed in our training center at CMC Industries headquarter is the possibility to have access to the workshop area, becoming so familiar with the different realization phases, and to be far away from time pressure and disruptions of live operations. Benefit of training performed at Customer’s site is the possibility to work directly on the real system analyzing in a deeper way all site specific topics. This of course need a preliminary planning from the Customer as it could interfere with operative activities. CMC Industries suggest, to get benefit of both solutions while minimizing the impact on operations, to combine the solution with a “training on the job” where maintenance Personnel works beside our Personnel during execution of site activities, and a dedicated training at our training center.
During the training, with the purpose of increasing the knowledge of all potential areas of failure and among all other topics, our experienced trainers will provide a broad overview of all working procedures with particular focus to Safety, normal operations and maintenance, inspection and troubleshooting, handling of documentation (drawings, manuals, spare part lists). Attendants to the training, upon its completion, receives a certificate that states their capability to conduct maintenance and repair works.
Remote service and on-site assistance, hotline support
CMC Industries Customer Service Team is always available to put its experience at support of Customer needs, whenever and whatever would be needed, everywhere in the world.
Our Team is prepared to work hard for keeping your system in operation with the best possible performance at all times. Particularly referring to the business of Poultry division, this means 24/7.
Remote services could vary from the hotline support, where our engineers interact with Customer personnel offering their expertise for advising and to identify and fix any issue, up to the execution of activities directly on site.
Different packages of “on site assistance” could be defined in order to fit in the best possible way with Customers’ needs; this from the experienced specialist that support the Customers’ maintenance team, through the availability of a supervisor that support the daily operations while providing for repairs, up to the availability of a resident engineer that is fully integrated with the local team for performing maintenance activities at all levels.
In case you would be interested in more details concerning our remote support / hotline service, or whether you would require onsite assistance or spare parts, you are kindly asked to contact us at indicated phone / e-mail addresses or to fill the contact form here below.